Frequently Asked Questions

How Do I Use the Gauge and Kit?

To see exactly how the Custom Depth Gauge and RMT Measurement Kit work, watch our step-by-step video below. It covers setup, securing the gauge to the measurement cord, taking accurate radius measurements, and adjusting the gauge settings—ensuring you get precise results every time!

What is the warranty on my purchase?

All RMT products come with a 12-month warranty from the date of purchase. This covers material defects only and does not include damage from normal wear and tear or misuse.

What is your return policy?

We offer a 30-day return policy on unused items in their original condition and packaging. To start a return, contact us for approval and further instructions.

What should I do if my order is lost or damaged in shipping?

If your order arrives damaged or is lost in transit, please contact us within 5 days of the tracking status showing "delivered."

How much is shipping?

Shipping is free on all orders! We ship via UPS Ground from Butler, Wisconsin.

What are your lead times?

Orders typically ship within 1-3 business days, excluding major holidays.

Do you offer custom measurement cords?

Yes! In addition to our standard 100mm, 300mm, and 500mm cords, we offer custom-length cords to fit your exact needs. Contact us for details on custom orders.

How is the gauge powered, and what is the battery life?

The Custom Smart Gauge is designed with ultra-low power consumption, ensuring long battery life for extended use. Specific battery details and replacement instructions can be found in the product manual.

Is the gauge resistant to dust and water?

Yes! It is IP54-rated, meaning it is resistant to dust and water splashes, making it durable enough for shop and field use.

Can I buy replacement parts like set screws or measurement cords?

Yes, we offer replacement set screws, measurement cords, and other accessories. If you need spare parts, contact us for availability and pricing.

Where are your products made?

All RMT products are proudly made in Switzerland.

The Instant Radius Gauge is custom-built in collaboration with Sylvac and our Swiss manufacturing partner, PBT, featuring exclusive software you won’t find anywhere else. It’s engineered for high-precision performance and built to withstand demanding shop conditions.

Our measurement cords are made from EN AW 6060 aluminum, which is milled and anodized entirely in-house by our Swiss partner. This guarantees top-quality surface protection and long-lasting durability.

Each component reflects RMT’s commitment to precision, quality, and Swiss craftsmanship.

What payment methods do you accept?

We accept most major payment methods.

Do you ship internationally?

We currently ship to the USA, Canada, and Mexico. If you're outside these regions, please contact us to discuss possible shipping options.